Delivery is free on every pack. Orders go by Royal Mail Tracked 24 and we email your tracking number when your order is posted.
Orders placed before 2pm on a working day are posted the same day. Orders placed later, or at a weekend or bank holiday, are posted the next working day.
We deliver to UK addresses only. Larger packs may arrive as more than one parcel.
If your order arrives damaged or something is missing, email a photo to hello@buybacwateruk.co.uk within 14 days of delivery. We’ll replace it or refund you.
You can cancel an order within 14 days of receiving it. Because the vials are sealed sterile products, we can only take back packs that are unopened and with every seal intact. You pay the return postage, and we refund you within 14 days of the goods reaching us.
To cancel, email us your order number.