Refund policy

Returns and refunds

If your order arrives damaged or something is missing, email a photo to hello@buybacwateruk.co.uk within 14 days of delivery. We'll replace it or refund you.

You can cancel an order within 14 days of receiving it. Because the vials are sealed sterile products, we can only take back boxes that are unopened with every seal intact. You pay the return postage, and we refund you within 14 days of the goods reaching us.

To cancel or return an order, email us your order number.